What to look for when hiring a removals company
TL;DR: When hiring a removals company, check they’re fully insured, read recent reviews, get written quotes from at least three firms, verify they’re registered with FMSA or similar bodies, and ask about hidden costs. Compare prices, services offered, and staff experience before deciding.
Introduction
Moving house can feel overwhelming. There’s so much to organise, and one of the biggest decisions is choosing the right removals company. A good removals company makes everything smoother and less stressful. The wrong one can turn your moving day into a nightmare. Whether you’re moving across London or from Manchester to Cornwall, knowing what to look for when hiring a removals company will save you money, time, and heartache. Let’s explore the key things you need to check before booking.
What insurance should a removals company have?
A reputable removals company must carry comprehensive insurance. This covers your belongings if they’re damaged, lost, or stolen during the move. Ask to see their insurance certificate. It should cover both the contents and third-party liability. Don’t accept vague promises about protection.
Insurance requirements vary, but most professional firms carry cover worth thousands of pounds. Check whether their policy covers items like pianos, artwork, or antiques if you have valuable pieces. Some companies offer basic cover included in the price. Others charge extra for premium protection. Always ask what’s covered and what isn’t before signing anything.
How do you spot a trustworthy removals company?
Look for companies registered with the FMSA (Feedback Management Service Association) or FedMoves. These bodies set professional standards. Check their reviews on Google, Trustpilot, and the British Association of Removers website. Real customer feedback reveals how they actually operate.
Read both positive and negative reviews carefully. One bad review isn’t necessarily a red flag, but patterns are concerning. Look for comments about punctuality, friendliness, and care with belongings. A company with consistently high ratings and happy customers is worth considering. Don’t just trust their website testimonials. Seek independent feedback from actual moving clients.
Should you get quotes from multiple companies?
Yes, always get quotes from at least three different firms. This gives you a realistic price range for your move. Quotes should be detailed and written down. They must list what’s included and what costs extra.
Avoid the cheapest option automatically. Sometimes low prices mean they’ll cut corners or add hidden charges later. A mid-range price with good reviews often offers better value. Compare what each company includes. Some offer packing materials and packing services. Others just provide transport. Understanding the differences helps you make fair comparisons between quotes.
What hidden costs should you ask about?
Always ask about additional charges upfront. Common hidden costs include parking permits, stair lifts, specialist equipment hire, and travelling time. Some companies charge more for moves on weekends or bank holidays. Peak moving season (May to September) often costs more too.
Ask whether fuel surcharges apply if petrol prices rise. Check if they charge for waiting time. Some firms charge if you’re not ready on moving day. Get everything in writing so there’s no confusion later. A transparent company will explain all potential extra costs before you commit.
What questions should you ask about experience?
Ask how long the company’s been in business. How many moves do they complete monthly? What training have their staff received? Experienced removers handle fragile items better and work more efficiently.
Ask specifically about moves similar to yours. Moving a one-bedroom flat differs greatly from a large family home. Specialist moves like office relocations or international removals need particular expertise. Staff experience directly affects how carefully your belongings are treated and how quickly the job gets done.
Conclusion
Choosing a removals company wisely protects your belongings and your peace of mind. Check insurance, read reviews, get multiple quotes, ask about hidden costs, and verify their experience and credentials. Take time with this decision. A reliable removals company makes moving significantly less stressful. Ready to find the perfect firm for your move? Find a removals company near you by searching our free UK directory. Compare local services today and book with confidence.
FAQ
What’s the average cost of hiring a removals company in the UK?
Prices vary widely depending on distance and volume. Local moves typically cost £500 to £1,500. National moves range from £1,000 to £5,000 or more. Always get personal quotes for accuracy.
Can I negotiate the price with a removals company?
Yes, sometimes. If you’re flexible with dates or can move during quiet periods, you might get discounts. It’s worth asking, but don’t expect huge reductions. Quality matters more than saving £100.
What should I do if my belongings get damaged during the move?
Report damage immediately to the removals company in writing. Take photos of damaged items. Check your insurance coverage and file a claim promptly. Keep all documentation and receipts.
Do I need to book a removals company far in advance?
Booking 4 to 6 weeks ahead is ideal. During peak season (May to September), book even earlier. Last-minute bookings might have limited availability or higher costs.
What’s the difference between a full-service and part-service removals company?
Full-service includes packing, transport, and unpacking. Part-service covers transport only, with you handling packing. Full-service costs more but requires less effort from you.