How to check a removals company is legitimate
TL;DR: Check if a removals company is legitimate by verifying their insurance, reading customer reviews, asking for references, checking their registration details, and confirming they have proper qualifications. Always get written quotes and use established directories like the BAR or FIDI for peace of mind.
Introduction
Moving house can feel stressful. You’ve got boxes everywhere, timelines to meet, and precious items to protect. The last thing you need is to hire a removals company that isn’t trustworthy. Dodgy operators exist in the moving industry, but spotting a legitimate removals company isn’t difficult if you know what to look for. In this guide, we’ll show you the key checks that’ll give you confidence. Whether you’re moving across London or relocating to Scotland, these steps work everywhere in the UK.
Are They Registered with Professional Bodies?
How do you know if a removals firm is properly registered? Check if they’re members of bodies like the British Association of Removers (BAR) or FIDI (Fédération Internationale des Déménageurs Internationaux). These organisations require strict standards. Members must carry proper insurance and follow professional codes of conduct. You can search their websites to verify membership instantly.
Legitimate companies won’t hide this information. They’ll proudly display their credentials on their website and paperwork. If they can’t tell you which body they’re registered with, that’s a red flag. Professional registration costs money, so dodgy firms often skip it.
Do They Have Comprehensive Insurance?
What insurance should a removal company carry? They must have employers’ liability insurance and public liability insurance. Employers’ liability covers their staff. Public liability protects your belongings if something goes wrong. Ask them to show you proof of current insurance. A genuine company will send certificates without hesitation.
Never accept verbal promises about insurance. Get written confirmation. Check that the cover amount is substantial enough for your possessions. Standard cover should be at least £1 million for public liability. If they refuse to provide proof, walk away and find another firm.
What Do Previous Customers Actually Say?
How can you find honest reviews about a removal company? Search Google, Trustpilot, and the BAR website for verified customer feedback. Real reviews mention specific details. They’ll talk about punctuality, professionalism, and how items were handled. Look for patterns in the feedback rather than obsessing over one bad review.
Contact the company directly and ask for references. Legitimate firms happily provide contact details of satisfied customers. Call these references and ask specific questions. Did they move on time? Were belongings handled carefully? Were there any hidden charges? This direct feedback is invaluable.
Can You Verify Their Business Details?
How do you check a removal company’s business registration? Search Companies House online using their company name or registration number. They should be registered as a limited company or sole trader. Check that the person giving quotes is authorised to act for the business. Verify their address is real and not just a mailbox service.
Look at how long they’ve been trading. Newer companies aren’t necessarily bad, but established firms with years of history show stability. Check their phone number is landline-based, not just mobile. Legitimate businesses maintain proper office facilities.
Should You Get Everything in Writing?
Always request a written quotation breaking down all costs. Transport fees, labour charges, packing materials, and any extras should be clearly listed. A proper quote protects both you and the company. It prevents misunderstandings about what’s included and what costs extra.
Read the terms and conditions carefully before signing anything. Check their cancellation policy, payment terms, and what happens if something gets damaged. Don’t accept vague promises. Everything that matters should be in writing.
Conclusion
Checking a removals company is legitimate takes a little effort but saves enormous stress. Use registered bodies to verify credentials, demand insurance proof, read customer reviews, and get everything written down. These simple steps protect your belongings and your wallet. Don’t rush the selection process. Take time to find a reliable, professional moving company. Find a removals company near you by searching our free UK directory. Browse vetted, trusted firms in your area and get moving with confidence.
FAQ
Q: What should I do if a removals company can’t provide insurance proof?
A: Don’t hire them. Legitimate companies carry insurance and can prove it instantly. Any hesitation is a serious warning sign.
Q: How much does removal insurance cost?
A: It’s usually included in their standard liability cover. If they charge extra, ask exactly what additional cover that provides.
Q: Can I negotiate the removal quote?
A: You can ask, but reputable companies have set pricing. Compare quotes from multiple firms rather than haggling.
Q: What’s a reasonable timescale for a house move?
A: Local moves typically take one to two days. Long-distance moves take longer depending on distance and complexity.
Q: Should I pay the full amount upfront?
A: Never. Standard practice is a deposit on booking, with the balance due after the job’s completed or on completion day.