How to negotiate with a removals company
TL;DR: Get multiple quotes from removals companies, ask about hidden costs, and book during off-peak seasons to save money. Be clear about your moving date, special items, and exact requirements. Don’t accept the first quote. Most companies offer 10-20% discounts for flexibility or weekday moves.
Introduction
Moving house is stressful enough without paying over the odds for removals. Whether you’re relocating across London or moving to the Cotswolds, knowing how to negotiate with a removals company can save you hundreds of pounds. Many people accept the first quote they receive, but that’s rarely the best deal available. Removals companies expect negotiation and often build wiggle room into their pricing. In this guide, we’ll show you practical tactics to get better rates, understand what’s included, and secure a service that actually meets your needs without breaking the bank.
What Should You Ask About Before Negotiating a Price?
Request a detailed breakdown of all costs involved. Don’t settle for vague estimates. Ask specifically about vehicle hire, labour costs, packing materials, insurance, and any surcharges for stairs, long carries, or awkward access. Understanding exactly what you’re paying for makes negotiation much easier.
Request a site visit or detailed survey. Most reputable removals companies offer free assessments. They’ll measure doorways, check access routes, and identify potential problems. This gives them accurate information and gives you leverage. If they can’t fit a large sofa down the stairs, they’ll need to quote for alternative solutions. A thorough quote is much easier to negotiate than a rough estimate.
Ask about what’s included in the price. Some companies include boxes and packing materials. Others charge extra. Some include basic insurance coverage. Others don’t. Clarify everything upfront so you’re comparing like with like across different quotes.
When Is the Best Time to Negotiate Rates?
Book during off-peak seasons for significant savings. Removals companies are busiest from May through August. If you can move between September and March, you’ll find better prices and more availability. Weekday moves are cheaper than weekend moves.
The day you move matters too. Avoid school holidays and Saturdays. Moving on a Tuesday or Wednesday often costs 15-20% less than Friday removal prices. If you’re flexible about your moving date, mention this during negotiations. Companies will offer discounts to fill quieter slots.
Give plenty of notice. Booking four to six weeks ahead shows you’re organised and committed. Last-minute bookings cost more because companies have less time to plan efficiently.
How Do You Request a Discount Without Seeming Difficult?
Be honest about your situation and open about flexibility. Most removals companies will negotiate if you’re friendly and straightforward. Say something like, “I’ve received quotes from other firms at £800. Can you match that price?” This is direct without being rude.
Offer flexibility in return for lower prices. Ask if moving mid-week costs less. Enquire whether bringing your own boxes saves money. Question whether you can help with packing to reduce labour costs. Companies appreciate clients who help keep costs down.
Bundle services strategically. Some firms charge less if you use them for packing, storage, and removal together. Ask whether you get discounts for combined services.
What Hidden Costs Should You Watch Out For?
Always ask about potential extra charges before moving day. Stairs, narrow hallways, and difficult access cost more. Long carries from the street to your door incur surcharges. Moving during bank holidays costs extra. Fuel surcharges might apply depending on distance.
Get everything in writing. A reputable company will provide a detailed quote document. This protects both of you. If something seems wrong on the day, you’ve got evidence of what was originally quoted.
Conclusion
Negotiating with a removals company isn’t about being aggressive. It’s about being informed and honest. Get multiple quotes, understand what’s included, stay flexible on dates, and ask for discounts confidently. Most companies will work with you. The key is doing your homework first. Ready to find the right removals company at the right price? Find a removals company near you by searching our free UK directory. Compare quotes from trusted local firms today.
FAQ
Q: Can you negotiate after getting a quote?
A: Yes, absolutely. Quotes are usually starting points. Ring back and ask if they can improve their price, especially if you’ve received lower quotes elsewhere.
Q: Do removals companies offer student discounts?
A: Some do. It’s worth asking, particularly if you’re moving with a university or college. Group moves sometimes get better rates too.
Q: Is it worth paying more for a bigger company?
A: Not necessarily. Smaller local removals firms often offer competitive prices and more personalised service. Compare quotes regardless of company size.
Q: What percentage discount is reasonable to request?
A: Asking for 10-15% off is usually reasonable if you’re offering flexibility. Don’t expect 30% reductions unless you’re moving during extremely quiet periods.
Q: Should you negotiate over the phone or in person?
A: Both work, but getting quotes in writing first strengthens your position. Phone negotiations are faster. In-person discussions feel more personal and might yield better results.